outbound_consent_denied

outbound_consent_denied is emitted when an external recipient denies a consent request. Subscribe on an organization-scoped endpoint: the decision applies to the organization and is not associated with one mailbox.

Use this event to stop a waiting workflow or notify an operator that the organization cannot send to the recipient.

Event data

Field	Type	Description
email	string	External recipient that denied consent

The event type records the decision. The envelope identifies the organization, mailbox is null, and the system actor identifies the recipient-consent flow.

Example

{
  "id": "audit-event-id",
  "type": "outbound_consent_denied",
  "occurredAt": "2026-07-18T12:15:00.000Z",
  "organization": {
    "id": "organization-id",
    "name": "Acme Agents",
    "slug": "acme-agents"
  },
  "mailbox": null,
  "actor": {
    "type": "system",
    "id": "recipient-consent",
    "name": "Recipient consent",
    "email": null,
    "address": null
  },
  "data": {
    "email": "customer@example.com"
  }
}

See Outbound policy for the recipient-consent flow and the webhook overview for delivery behavior.